Aqjili terms of service Philippines

These Aqjili terms of service Philippines govern your access to and use of our online casino platform, website, mobile experience, and related services. By visiting, registering, depositing, wagering, or otherwise using the site, you confirm that you have read, understood, and agree to be legally bound by this agreement. If you do not accept these terms, you must stop using our services immediately. You also agree that we may apply additional rules posted in relevant areas of the platform, including policies referenced through Privacy Policy and responsible gaming resources.

1. Acceptance and Updates

By accessing or using our platform, mobile app, or services, you enter into a binding legal agreement with us. You acknowledge that this agreement applies to all interactions, including browsing, registering, placing bets, claiming promotions, and requesting withdrawals. We may modify these terms at any time to reflect operational, security, or legal requirements. Changes take effect when posted on the platform, unless stated otherwise. Your continued use after changes are posted constitutes acceptance of the updated terms, so you should review them regularly and discontinue use if you disagree.

2. Eligibility Rules

You may use our services only if you meet all eligibility requirements. Age: you must be 21+ and we apply a strict anti-underage policy, including the right to request proof of age such as PhilSys or another government-issued ID. Residency: our services are intended for Philippines-based users, and you must ensure your access and gameplay comply with local laws and any applicable rules. Legal capacity: you must have full legal capacity to enter contracts. Self-exclusion: you must not create or use an account during an active self-exclusion period.

3. Account Security and KYC

To create an account, you must provide accurate and complete information, including your real name, valid mobile number, and date of birth. You may maintain only one account per person, household, IP, or device; multi-accounting is prohibited and may result in closure and forfeiture of funds or bonuses. You are solely responsible for safeguarding your login credentials and for all activity conducted through your account, whether authorized by you or not. We may require KYC verification at any time, including government ID, proof of address, and proof of payment method, and failure to provide acceptable documents may lead to suspension.

4. Payments and Cashouts

All deposits and withdrawals are subject to verification, security checks, and applicable compliance controls. You must use payment methods that belong to you and match your registered identity. We may restrict, reverse, or block transactions where we reasonably suspect fraud, chargeback risk, AML concerns, or account misuse. You are responsible for any fees charged by banks or payment providers, and you agree that we may request additional information to validate ownership of a payment method. For safer processing, you should keep your profile details current and complete before making a deposit or requesting a withdrawal.

4.1 Supported Payment Methods

We support PHP payments through commonly used channels in the Philippines, subject to availability and verification. Supported methods may include GCash (often instant), Maya, GrabPay, bank transfer, and over-the-counter options. Availability can vary based on technical, risk, or compliance factors, and we may add or remove methods without prior notice. You agree to follow the specific instructions shown at checkout and to ensure your wallet or bank account details are correct. If a payment method requires additional verification, you must complete it before transactions can be approved.

4.2 Deposit Terms

Minimum deposit amounts are displayed in PHP within the cashier and may change based on payment method or risk settings. Deposits are credited when successfully confirmed by the payment provider, and in most cases this is near-instant, but delays can occur due to provider outages, bank processing, or verification checks. Third-party deposits are not accepted, meaning you must not fund your account using a wallet, card, or bank account owned by another person. We do not charge deposit fees, but your provider may apply charges outside our control.

4.3 Withdrawal Terms

Withdrawals are processed only to verified accounts and, where possible, to the same method used for deposit. Processing times can range from minutes to hours depending on payment method, internal checks, and provider handling times. We reserve the right to request ID verification, proof of address, or proof of payment method prior to approving a withdrawal, including where we detect unusual activity or risk indicators. We may delay, refuse, or reverse a withdrawal request if we reasonably suspect fraud, account takeover, multi-accounting, or AML concerns, or if required by law.

5. Bonus Terms and Promotions

Bonuses, free offers, and promotions are optional and subject to specific bonus terms shown at the time of the offer, including wagering requirements that must be met before withdrawal. Bonus eligibility is limited to one bonus per person, household, IP, or device, and we may exclude users where we identify promotion abuse patterns. Bonus expiry may apply, and game contribution rates can vary, meaning some games may count less toward wagering requirements. While a bonus is active, a maximum bet rule may apply and breaching it can result in bonus removal. We may modify, suspend, or cancel promotions at any time.

For clarity, promotion participation also requires compliance with account verification and payment rules, and we may void bonuses or winnings derived from bonus misuse, error exploitation, or prohibited strategies. Examples of abuse may include creating multiple accounts, using third-party funding, collusion, or attempting to circumvent wagering requirements through irregular bet patterns. We may also correct obvious errors in bonus crediting, wagering tracking, or promotional messaging, including by adjusting balances to reflect the intended bonus terms. For current offers and their detailed conditions, review Promotions before opting in.

6. Responsible Gambling Policy

We support responsible gambling and player safety by promoting gaming as entertainment rather than a source of income. You can request tools such as deposit limits, cool-off periods, and self-exclusion by contacting support, and you agree to respect any restrictions applied to your account. We may provide reality-check reminders and other controls designed to help you manage time and spend. Protecting minors is essential: our services are strictly for users aged 21+ and you must keep your device and account access secure. For guidance and available tools, visit Responsible Gambling and seek help if gambling stops being enjoyable.

7. Casino Terms Philippines Prohibitions

You agree not to engage in prohibited activities that threaten security, fairness, or compliance. Violations may result in immediate termination, suspension, voiding of bonuses, and forfeiture of funds where permitted, as well as reporting to authorities if required. We may investigate accounts using device, payment, and behavioral signals to detect prohibited conduct, and you agree to cooperate with reasonable information requests. Where we suspect criminal activity, including AML risks, we may freeze funds pending investigation. The following actions are strictly prohibited and may be enforced without prior notice.

8. Intellectual Property Rights

All content and materials on the platform, including text, graphics, logos, user interface, and software, are owned by us or our licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable right to access and use the services for personal, non-commercial purposes only, subject to this agreement. You must not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of the platform without our prior written consent. Third-party game providers and payment partners retain their own intellectual property rights, and you must respect those rights.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be free from delays, outages, or technical faults. To the maximum extent permitted by applicable law, we disclaim liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business opportunities. You acknowledge that gambling involves financial risk and you accept full responsibility for your wagers and any losses incurred. Nothing in these terms limits liability that cannot be excluded by law.

10. Account Termination

You may request to close your account by contacting support, and any remaining balance may be withdrawn subject to standard checks, including completion of KYC and verification of payment method ownership. We may close, suspend, or restrict your account at our discretion where we reasonably believe you have breached these terms, failed verification, engaged in fraud, attempted to exploit errors, or where required by law or regulatory obligations. We may also close accounts after extended inactivity, subject to reasonable notice where possible. Termination may include voiding bonuses and confiscating funds linked to prohibited activity where permitted.

11. Disputes and Philippine Rules

If you have a complaint, you agree to contact support first and attempt informal resolution by providing clear details and relevant evidence. If a dispute is not resolved informally, you agree to proceed to mediation, and if still unresolved, to binding arbitration on an individual basis only, meaning you waive any right to participate in class or representative actions where permitted by law. This agreement is governed by applicable Philippine law and relevant PAGCOR rules and standards where applicable to the services offered. You agree that any claim must be brought within any applicable legal time limits.

12. Aqjili User Agreement PH Changes

We may update this Aqjili user agreement PH at any time, including to improve security, comply with legal requirements, address operational changes, or clarify existing rules. Updates are effective upon posting on the platform, unless we specify a different effective date. Where we consider a change material, we may provide additional notice through the site, app, or account notifications, but you remain responsible for reviewing the terms. If you continue to access or use the services after updates are posted, you are deemed to have accepted the revised agreement, and your sole remedy is to stop using the services.

13. Contact and Support

For questions about these terms, payments, KYC, self-exclusion, or account issues, contact our support team through the channels provided on the platform. Support is available in English and Filipino, and we aim to respond within a reasonable timeframe based on request volume and complexity. To help us assist you quickly, include your registered mobile number, relevant transaction references, and a clear summary of the issue. You agree to communicate respectfully and to provide accurate information during any investigation. For access and device guidance, you may also review App for approved usage and security practices.