Aqjili privacy policy Philippines

This Aqjili privacy policy Philippines explains how we collect, use, protect, and share personal data when you access our online casino and betting services from the Philippines. By creating an account, browsing the site, or using any feature, you confirm you have read and accepted this policy together with our Terms of Service. We handle personal information in line with the Data Privacy Act of 2012 (RA 10173) and apply privacy-by-design controls to support player safety, security, and responsible gambling. If you do not agree, please stop using the platform and do not submit any personal information.

1. Introduction and scope

We operate this platform and act as the personal information controller for data processed through your account, gameplay, deposits, withdrawals, and support interactions. This policy covers information collected online through our website, web app, and related services, including data obtained during registration, verification, and ongoing use. It also applies to communications you send to us and technical data generated by your device when you connect. Where local requirements apply to Philippines users, we follow RA 10173 standards and cooperate with the National Privacy Commission when legally required.

2. Information we collect

We collect information you provide directly, information generated by your use of the service, and information received from verification and payment partners. We limit data collection to what is relevant for account creation, service delivery, security, and legal compliance. Some data is mandatory to open and maintain an account, especially for identity checks, fraud prevention, and anti-money laundering controls. If you choose not to provide required details, we may be unable to register you, process deposits or withdrawals, or provide customer support. The categories below describe typical data collection on this platform.

3. How we use information

We use personal data only for defined purposes connected to operating an online casino and betting service, meeting legal obligations, and protecting users. Account Management: to register you, verify your details, and maintain your profile. Service Delivery: to provide gameplay, wallet functions, and withdrawals. Security and Fraud Prevention: to detect suspicious activity, account takeovers, and prohibited behavior. Customer Support (English and Filipino): to respond via chat or email. Personalization: to remember preferences and improve navigation. Legal Compliance (AML, PAGCOR rules): to meet regulatory and audit requirements. Platform Improvement: to fix errors and optimize performance. Marketing Communications: to send offers where permitted and where you can opt out via settings.

4. Data sharing and third parties

We do not sell your personal information. We share data only when necessary to provide the service, secure the platform, or comply with the law, and we require third parties to protect information through contractual confidentiality and security obligations. Payment Processors: to process deposits and withdrawals through GCash, Maya, GrabPay, and banks. Game Providers: for game delivery and related integrity checks, limited to what is required to run the service. Legal Obligations: to respond to lawful requests from law enforcement, PAGCOR, or other regulatory authorities. Service Providers: hosting, analytics, and support tools that process data on our instructions. Business Transfers: if we merge, restructure, or are acquired, data may transfer subject to continued protection and notice where required.

5. Cookies and tracking

We use cookies and similar technologies to keep the platform functional, secure, and easier to use. Essential: required for login, session management, security controls, and fraud prevention. Performance: helps us understand site usage patterns and improve speed and stability through aggregated analytics. Functional: remembers preferences such as language, time zone, and interface choices. Marketing: supports measurement of campaigns and delivery of relevant messages where permitted by law. You can control cookies through your browser settings, including blocking or deleting cookies, but disabling certain cookies may limit features like staying signed in or completing wallet actions. For app access, similar device identifiers may be used to maintain sessions and security.

6. Data security safeguards

We apply technical and organizational measures designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. SSL/TLS Encryption: secures data in transit between your device and our servers. Access Controls: role-based permissions, authentication controls, and logging to limit internal access to authorized staff. Secure Storage: protective configurations, segmentation, and retention controls for stored data. Payment Security (no full card details stored): we minimize payment data and rely on payment partners for sensitive processing where applicable. Regular Security Audits: monitoring, vulnerability management, and incident response procedures. No method of transmission or storage is 100% secure, so we encourage you to use strong passwords and keep devices protected.

7. Your rights under RA 10173

If you are a Philippines user, you may exercise rights under the Data Privacy Act, subject to identity verification and lawful limitations. Right to be Informed: know what data we process and why. Right of Access: request copies or summaries of your personal data. Right to Correction: update inaccurate or incomplete records. Right to Erasure/Blocking: request deletion or restriction when data is no longer needed or unlawfully processed, subject to retention duties. Right to Object: object to certain processing such as direct marketing. Right to Data Portability: obtain data in a commonly used format where applicable. Contact us through support or the channels in Section 10, and we aim to respond within a reasonable timeframe after verifying your identity.

8. Children and age limits

This platform is strictly for users aged 21+ and is not intended for minors. We do not knowingly collect personal information from anyone under the required age, and we use age verification during registration and KYC checks to help prevent underage access. If we learn that a minor has provided personal data, we will take steps to close the account, block access, and delete or anonymize the information where legally permitted. If you believe a minor has used your details or accessed the service, contact our support team immediately so we can investigate and secure the account. For safer play tools and limits, review Responsible Gambling.

9. Changes to this policy

We may update this policy to reflect changes in our services, security practices, legal requirements, or operational processes. When we make changes, we will display a Last updated date on the page and, for material changes, provide additional notice through the platform or via your registered contact details where appropriate. Your continued use of the service after an update becomes effective means you accept the revised policy. If you do not agree with an updated version, you should stop using the platform and request account closure where applicable. We recommend reviewing this policy periodically, especially before submitting new information or completing additional verification steps.

10. Contact and complaints

For privacy questions, requests, or complaints, contact our support team through the help options available in your account or via Home navigation to support channels. Assistance is available in English and Filipino, and privacy-related inquiries are handled promptly with identity verification to protect your account. If you believe your rights under the Data Privacy Act have been violated, you may also contact the National Privacy Commission NPC, which is the Philippines data protection authority, for guidance on filing a complaint or seeking remedies. If your request relates to account access, verification, or withdrawals, include the email or mobile number linked to your profile so we can locate records securely.